🔁 Refund Policy
At ASB Digital, we value your trust and aim to provide you with the best quality biometric and digital solutions. If for any reason you’re not fully satisfied with your purchase, our Refund Policy ensures a smooth resolution.
📦 Eligibility for Refunds
You may request a refund under the following conditions:
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Wrong Product Delivered:
You received a different product than what you ordered. -
Damaged or Defective Item:
The product was damaged during shipping or is not working on arrival. -
Product Not Delivered:
If you do not receive your product within the promised delivery time and our support team is unable to resolve the delay.
⏱️ Refund Window
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Refund requests must be made within 7 days of product delivery.
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After 7 days, requests will only be considered in special cases (e.g., shipping errors or manufacturer defects).
🔍 Non-Refundable Situations
Refunds will not be provided in the following cases:
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Product damaged after delivery due to misuse or improper handling
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Device not compatible with third-party apps (unless clearly specified on our site)
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Wrong product ordered by the customer
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Minor packaging damage that doesn’t affect product functionality
📥 How to Request a Refund
To initiate a refund, please contact our support team with:
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Your order ID
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Reason for refund
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Unboxing video or photos (if applicable)
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Proof of damage/defect
📧 Email: support@asbdigital.in
📞 Phone/WhatsApp: +91-9982464293
💸 Refund Processing Time
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Once approved, refunds are processed within 5–7 business days.
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Refunds will be issued to the original payment method.
🙏 Our Promise
We’re here to ensure you have a safe and satisfying shopping experience.
If you face any issue, our team is always ready to help.
